FAQs for Electric Showers (MX Duo QI)
Q) Water does not flow when turned on.
A) Six things to check.
1. Check the mains circuit breaker and /or fuse.
2. Check the isolation switch in the bathroom.
3. Check the power from the isolation switch to the unit.
4. Check the mains water supply.
5. Check that the valve is open.
6. Check the inlet filter.
Q) Water too hot.
A) Six possible reasons:
1. Lower the temperature on the heat dial.
2. Clean the showerhead of any dirt and debris, restart the shower on the Hot water setting.
3. Confirm that the mains water stop valve is fully open.
4. Clean the Inline filter.
5. Ensure the isolation valve is fully open.
6. Try using a lower heat setting.
If there is still no hot water Contact Customer Care on 0845 505 2211.
Q) Water temperature is cycling through hot/cool.
A) Insufficient water flow see installation instructions.
Q) Water too cool or cold.
A) Five things to check:
1. Check the power selection setting is on Hot.
2. Confirm there is sufficient water pressure.
3. Clean the showerhead of any dirt and debris, restart the shower on the Hot water setting.
4. Lower the flow of water.
5. Check to see if the auto reset light is permanently on.
If there is still no hot water Contact Customer Care on 0845 505 2211.
Q) Water is dripping from the bottom of the shower unit.
A) Three possible reasons:
1. The safety pressure relief device may have operated. Remove the showerhead and check that the water flows freely through the hose thus cleaning out the system. Once this has been carried out you will need to fit a new pressure relief device. Contact the service line on.
2. Check mains water connections.
3. Clean the showerhead of any dirt and debris, and if necessary replace the showerhead and hose. Once this has been carried out you will need to fit a new pressure relief device. Contact the service line on.
Q) The filter or showerhead keeps blocking or filling up with solid materials.
A) After the initial installation no solid materials should remain in your cold water supply or the electric shower unit. Contact your plumber there is a problem in your water supply.
Q) The shower hose or showerhead is damaged, leaking or otherwise unsatisfactory.
A) Contact Customer Care on 0845 505 2211 and they will advise you of a suitable replacement.
Q) My electric shower is out of the warranty period and is no longer working.
A) Contact Customer Care on 0845 505 2211 and they will advise you.
Q) Auto reset light comes on if fitted.
A) Temperature in the electric shower has exceeded the safe maximum, then the unit automatically shut down one or both of the elements. When a safe temperature returns the element turns back on.
Q) Power setting will not remain on the setting I have selected.
A) This is a safety feature to reduce the risk of scalding. This is most likely caused by a low water flow check all the solutions in “water too hot” Also see point 2.
Q) Phased shutdown light comes on if fitted.
A) This is a feature of the shower when the power is turned off allowing cold water to flow through the unit for a few seconds to expunge the hot water and to cool the elements.
If the light remains on or comes on when the on off button has not been pressed contact Customer Care.