Product Guarantee
1 Year Guarantee
Marleton Cross Limited (MX Group) hopes you are satisfied with your purchase and in the unlikely event that you encounter a problem which is caused exclusively by the MX Group manufactured product (the “product”) we will take responsibility on the terms set out here.
We aim to supply products which have been manufactured to the highest standards. In respect of the product you have a one year guarantee which covers any defect in manufacture.
Any part found to be defective during the guarantee period will be replaced without charge providing that the product has been installed in accordance with our instructions, used as intended and maintained/serviced as recommended.
In the unlikely event that any problems are encountered with this component’s performance on installation, please contact our Customer Care Department for help, as below.
Please supply proof and date of purchase when contacting MX Group.
The company reserves the right, in the event of a claim not covered by the guarantee, to charge the claimant for parts and labour at current rates. This guarantee is given in addition to and does not affect your statutory rights.
Exclusions:
1. Any product found to be defective during this period, as the result of misuse, neglect or damage, will not be covered by this guarantee such as:
- Damage caused by accident
- Those components subject to wear and tear such as ‘O’ rings and washers etc.
- Effects of scaling
- Damage caused by faulty installation.
- Damage caused by waterborne debris.
- Damage caused by improper cleaning components.
- The components being used for a purpose other than intended.
2. Breakdown due to:
a) Use other than domestic use by you or your resident family
b) Wilful act or neglect
c) Any malfunction resulting from the incorrect use or quality of water or incorrect setting of controls; and
d) Faulty installation.
3. Repair costs for damage caused by foreign objects of substances or the inappropriate use of jointing compounds or blow torches.
4. Total loss of the product due to non-availability of parts or other reason, (MX Group will maintain stocks of spare parts for repair for at least 5 years from end of product line to cover this guarantee).
5. Compensations for loss of use of the product or consequential loss of any kind.
6. Call out charges.
7. The cost of routine maintenance, adjustments, overhaul modifications or loss or damage arising there from, including the cost of repairing damage, breakdown, malfunction caused by corrosion, furring, pipe scaling, limescale, system debris or frost.
8. Components and/or units including components purchased and installed other than in the United Kingdom.
Limitations
1. This guarantee lasts for a single continuous period of 12 months from the date of delivery to you the customer.
2. This guarantee is personal to the original purchaser of the product and is not transferable.
3. Original proof of purchase(s) must be shown for any claim under this guarantee.
4. This guarantee does not cover any components that have been modified, altered or transformed in any way.
5. This guarantee applies to an original installation in accordance to our fitting instructions and does not cover previously installed components (showroom displays etc) or components that have been moved from their original installation position for any reason.
6. This guarantee applies only to manufacturing or material defects. It does not apply to normal wear and tear, accidental damage, inappropriate use (including inappropriate cleaning) or other events outside the manufacturer’s control.
7. This guarantee applies only to the product itself and as a result any liability attributed to MX Group is limited to the cost of the component.
8. If a product is deemed to be of faulty manufacture MX Group will at their discretion replace the component. Any related consequential loss or damage is excluded.
9. No claim will be accepted if a product is installed with a fault (ours or otherwise) that would have been clearly evident before installation.
10. We make no representations, and exclude any and all liability, in respect of any third party products or services supplied by way of extensions to this guarantee.
Liability
1. Except as required or agreed by us, you will not in any circumstances return any of the product to us, and where the property in any of the goods returned to us has passed to you, they will nevertheless remain your property and at your risk unless we have agreed otherwise in writing before their return.
2. Except as stated above, we will not be liable for any direct, consequential or other loss, damage or injury suffered or incurred by you, and you will indemnify us fully against any claims made by third parties, in respect of the goods or otherwise arising from the contract.
3. Nothing contained in the contract will be treated as excluding or restricting any liability on our part for death or personal injury resulting from our negligence.
4. Except as stated above, and to the fullest extent permitted by law, all conditions, warranties and representations, whether express or implied, statutory or otherwise in relation to the product (other than such as relate to title to the component) are excluded.
5. You acknowledge that our prices for the goods reflect these Terms and Conditions, and accordingly that you accept the above limitations on and exclusions of liability in exchange for those prices.
6. When providing information to MX-Group you understand that you are doing this subject to our terms and other policies (including data protection) we have in place from time to time, copies of which are available on our website www.mx-group.com or on request as per the MX Group contact details given herein.
7. This guarantee does not affect your statutory rights.
In the interest of continuous product development we reserve the right to alter the specification as necessary.
In the unlikely event that you need to make a claim on our guarantee please contact MX customer care on 0845 505 2211 or sales@mx-group.com